Customer can easily make a ticket in SharePoint; in addition, conversion of mails to tickets and linking of emails to tickets using the Outlook ribbon is possible due to the Crow Canyon Plugin available for Microsoft Outlook. Easy installation of the plug-in is possible and after completion of the installation, a section of it is available in the Outlook ribbon. This helps in easy and fast collaboration with SharePoint application during the use of Outlook. You can easily produce a new ticket with the use of the plug-in in SharePoint. The plugin can also be used to convert a mail into a brand new ticket. Linking of a mail with a ticket that is already present is possible with the plug-in. The Link Email To Ticket button can be used once the mail available in the inbox is chosen and the required ticket that needs to be linked is selected. The mail then turns out to be an element of the ticket’s email history. A few main important features of the plugin are mentioned below. Creat...