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Using Remote Assistance in Safe Mode

The Remote Assistance feature in Windows is aimed at helping users who have little or no troubleshooting knowledge through this feature, a novice user can fix his computer issues over the network with an efficient personnel sitting at any corner of the world. The tech support personnel can take the complete control of the help seeker’s computer once he request for help over the network, without being physically close to the system The techie and the user should agree to the Remote assistance invitation and only then the session can be carried out.

Remote Assistance tool connects a host computer with a client computer. The host computer user can help the client solve his computer issues through Remote Assistance feature in Safe Mode. The safe mode sessions allows to securely investigating the computer. Here’s how the Windows 7 help team advices doing it:

Windows 7 help instructions to Use Remote Assistance in Safe Mode


• On your computer, Log into Windows 7 as an administrator and then click the "Start" button. Into the search box, Enter "Remote Assistance" and then press the "Enter" key.

• From the list of results, Click the "Windows Remote Assistance" option and then click the "Invite someone you trust to help you" option.

• Select the contact that you want to connect with and then select the "Invite this person" option.

• Enter your password and then click the "Save Invitation" button. Close out of the window and then click the "Start" button.

• Click the "Run" option and then into the text box, enter "msconfig". Click the "OK" button and then from the System Configuration Utility dialog box, select the "Boot" tab

• Click the box next to the "/SAFEBOOT" field and then click the "OK" button. Select the "Restart" button to start your computer in Safe Mode.

• For the Remote Assistance session to start, the other user must then accept your Remote Assistance invitation. Once he accepts it, he can take control of the system to solve the issues in it.

Note: While sending invitation to someone for help, make sure he is a trustable person as he can view your complete system.

Thank you for your time, take care and have a great day ahead!

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